Lerdge guarantees that, subject to the following conditions, Refund Service can be requested.
- We will accept returns on any item WITHIN 7 DAYS of being delivered to you if the product has no manufacturing defect and is still in new condition and original packaging.
- We will accept returns on any item WITHIN 15 DAYS of being delivered to you if the product has a manufacturing defect. Check your item as soon as you receive it! You have 48 hours to inspect your item(s) and notify us of any damage or defect. You need to provide photos or videos to prove the destruction of the product. We cannot honor any claims of damage after 48 hours after delivery.
Please note as you would expect we cannot refund any shipping costs as this goes directly to the couriers who make the shipments possible.
Return service will not be provided where：
- It has exceeded the return service period;
- The returned product does not include the original accessories or in original packaging;
- The returned product is not new or has traces of use;
- The returned product was artificially damaged, including scratches, cracks, malfunctions, etc.;
- Any malfunction or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign objects (water, oil, sand, etc.) or incorrect installation or operation;
- Failure to provide proof of purchase (such as order number, invoice, etc.);
- The product is damaged due to force majeure (such as flood, typhoon, etc.);
- The product was not sent back and delivered to Lerdge on the agreed time；
- Other possible unreasonable situations.
The shipping cost when returning:
Apart from the return due to a confirmed manufacturing defect, you need to bear the return shipping and other possible costs (such as tariffs, etc.) when returning for other reasons.